War of the Words: Taking the Conflict Out of Communication
What if there were a better way to communicate—a method that allowed us to eliminate the fear, bad feelings, and resentment that we associate with conflict and confrontation? Sharon Strand Ellison, Founder and Executive Director of the Institute for Powerful Non-Defensive Communication, and author of the book Taking the War Out of Our Words, has devised such a method. In her book, and throughout her keynote talks and workshops, Sharon describes a method of listening and speaking entirely different from the one that most of us are used to. She argues that traditional methods of communication are based on the rules of war:...
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